Do I need catering?
If you are feeding 10 or more people, your best value is going to be one of our catering packages. Catering specials and items on our à la carte menu must be ordered through our catering office. For smaller parties, our restaurants also offer packages such as the Greensboro Brown Bag, Feedbag For 4 and Supper For 6, which can be found on the restaurants' menu pages.
How much notice do you need for catering?
While we do appreciate 48 hours' notice, we will make all attempts to accommodate our customers. Please note that our catering orders are fresh from the smoker (our meats are slow-smoked over many hours), therefore it is highly unlikely that we can deliver a lunch order with only a few hours' notice. Please do not hesitate to call us as we may be able to arrange same-day pickup of a catering order in one of our restaurant locations.
What days do you cater?
We cater 7 days a week and offer catering every day of the year except for Easter, Thanksgiving and Christmas Day.
Do you require a deposit? How can I pay?
We do not require a deposit for catering orders. We accept Visa, MasterCard and American Express electronically or over the phone at the time your order is placed (it will not be charged until the date of your event) or you can pay with check or cash at the time of delivery.
I don't have a final head count. Should I order?
If the date of your event is definite and you have already selected your menu, we would be happy to put you on our calendar! We can arrange everything and your final head count will be appreciated by e-mail or phone 48 hours prior to your event date.
Can I pick my order up?
All à la carte, catering packages and catering specials, including those that will be picked up in our restaurants, must be placed through our catering office Monday-Friday 9 AM - 5 PM. Any catering order can be picked up in Arlington (908 Massachusetts Ave.) or West Newton (1375 Washington St.) from 11-9 on Monday-Saturday or 11-8 on Sundays. Please keep in mind that all of our locations are closed on Easter, Thanksgiving and Christmas.
Do you deliver to...?
If you are in New England, it is very likely. While we are based just outside of Boston, our delivery area covers most of Massachusetts and Rhode Island, as well as portions of New Hampshire, Connecticut and Maine. For further information, please visit our Delivery Map.
Do you offer kosher, halal or vegetarian options?
While we do not offer kosher or halal meats, we do have a variety of chicken and beef options if dietary law is not strictly followed. We also offer vegetarian burritos and vegetarian side dish choices are noted on our menu page. In addition, our baked beans are made with beef and our green beans can be made without sausage for catering orders. Please note that we do not offer beef ribs as a regular catering menu option.
Is it cheaper to order from your a la carte menu?
The à la carte menu is intended for those wishing to design their own menu, add items to their existing menu or to provide a pan of food for a gathering, such as a pot luck dinner. For a complete meal of meats, sides and fixin's, our catering packages offer the largest portions and the best value.
Do I need service?
For the vast majority of our catering customers, simple drop-off delivery is fine. Our driver will deliver your food hot and ready-to-serve, and will set it up on tables or counter space that you've provided. If you prefer the convenience of a server, our server will set up your buffet line, replenish it as needed and clean it up at the end. Please visit our Service page for additional service information.
How do I order?
Fortunately, we offer many options!
- E-mail your order to firstname.lastname@example.org
- Fax your order to (617) 244-2560
- Call us Monday-Friday 9 AM to 5 PM at (617) 244-7427.
Please note that e-mail and fax orders are not guaranteed until you've received confirmation from our catering office.
If you are submitting your order by fax or e-mail, please ensure that you have included the following information:
- Your name (and business name if applicable)
- Phone number
- e-mail address (if faxing order)
- Address of delivery or location of store for pickup orders
- Day, Date and Time that you would like delivery (or pickup)
- Number of people we will be feeding
- Menu selection
- Do you need paper goods (don't forget serving utensils)? Drinks? Desserts?
- Will you be giving us a credit card (Visa, MC, AmEx) or paying upon delivery by cash or check?
How are catering orders packaged?
Meats, side dishes and cornbread are packaged in aluminum catering pans, 9" x 11" or 11" x 22" depending upon the quantities of food. Pickles and our barbecue sauces are packaged in pint or half-pint containers. Please note that larger à la carte orders may be packaged in full-size pans by our chefs (i.e. two 9x11 pans of pulled pork may arrive in a single 11x22 pan).
How long will my food stay hot?
All catering orders are delivered hot and ready-to-eat in covered aluminum catering pans. Unopened, they will stay piping hot for over an hour! If you will continue serving the food after an hour, we suggest using chafing racks. We sell complete kits for $10 each which includes a wire chafing rack, two cans of gel fuel and a deep aluminum pan, which creates a steam layer between your fuel and food when filled with a shallow layer of water.
Do you supply paper goods or serving utensils?
Paper goods are available at a cost of 50¢ per person. This includes sturdy plates, forks, knives, spoons, napkins, cups (if applicable), large serving spoons and tongs. If you are supplying your own paper goods, please don't forget the serving spoons and tongs! These can be purchased for $1 each at the time of your order.
Where can I find food allergy information?
Before placing your order, please inform your server if a person in your party has a food allergy. Our latest allergy information can be found here.